Job Description
Fully Remote (UK based) | Competitive Salary + Bonus + Generous Equity | B Corp Certified
TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel.
Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world.
We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all.
But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people.
At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles.
The right people in the right roles will shape our future. So, here’s the big question: Could that be you?
Fifty million people in the UK and US alone could be Trusted Housesitters members. Around forty thousand people land on trustedhousesitters.com every day. What happens next - whether they trust us enough to sign up, and what we do to help them succeed once they have - is one of the most interesting analytical challenges we have right now. This role owns that: what happens once someone's actually inside the product.
You'll own the analytics for our new member revenue product squads. Own the journey, own the experiments on it, own the recommendations that come out of it. You'll be the person who doesn't just explain what happened in the data - you'll have a point of view on what to do about it. We're looking for someone who goes looking for the questions nobody's asked yet.
What you'll actually be doing
- Own the growth analytics for our new member revenue squads - acquisition funnel, conversion, product usage, the works - and build a picture of what's actually driving (or blocking) that journey.
- Spot opportunities in the data before anyone asks you to look. Turn them into recommendations that change what gets built, not just what gets reported
- Lead instrumentation on new features - defining tracking, success metrics, and guardrail metrics before anything ships, not after
- Design and run A/B and multivariate experiments on the product itself - page layouts, signup flows, onboarding journey - end-to-end from hypothesis through to decision-ready insight. Set the standard for how experimentation works across the product squads
- Build the dashboards and self-serve reporting that means stakeholders can answer their own questions - and you spend less time running the same queries every Monday
- Challenge assumptions. Act as the analytical voice in the room when product and commercial decisions are being made. Be the comfortable person saying "I don't think that's what the data shows"
- Mentor other analysts and help raise the analytical bar across the team - in SQL, in experimentation, in how we tell a story with numbers
What we're looking for
- Solid product analytics experience in a subscription, marketplace, SaaS, or platform business - where the funnel is complex, and the metrics actually matter
- The ability to own end-to-end analysis for a product area, from scoping through to recommendation, with minimal direction
- Advanced SQL. You're not reaching for documentation for standard analytical patterns. dbt experience is a genuine plus
- Good understanding of user event tracking (Segment, Amplitude, Mixpanel, or similar) - you're comfortable defining new events to support release of new product features, and to enable future analysis and reporting.
- Solid understanding of experimentation - hypothesis design, A/B and multivariate testing, statistical significance, the places where naive analysis goes wrong. And experience applying it, not just describing it
- Fluency in product metrics: conversion, activation, churn - and how those numbers connect to things the business actually cares about
- Strong data storytelling. You can explain what the numbers mean to a product manager, and also to a CFO. Different rooms, different language, same rigour
- Product instincts. This isn't just an analytics role. We want someone who generates ideas, not just validates them
Nice to have
- Python or R for more advanced modelling or automation
- Experience integrating AI tools into analytical workflows in a way that's actually made a difference
You might feel like a fish out of water if...
We know this isn't what you'd see in most job ads - but TrustedHousesitters isn't most companies.
Trust, transparency, and honest feedback aren't just things we say; they're genuinely how we operate, every day. So rather than leaving you guessing if things don't work out, we'd rather give you what you need to make a great decision upfront about whether this opportunity is right for you.
With that in mind, here are a few things worth considering before you hit apply.
You're most comfortable when the question is handed to you. This role needs someone who goes looking for the question. If your best work tends to happen when a stakeholder has defined the problem clearly, and you're building the analysis to answer it - that's a genuinely valuable skill, just not quite the shape of this one.
You think of experimentation as a process to follow, not a discipline to own. We're not looking for someone who can run an A/B test to spec. We're looking for someone who'll push back when the experiment is designed badly, mentor others through the parts they get wrong, and build the frameworks that make the whole team better at it.
You're most excited by media spend and channel strategy. This role sits inside the product, not the media plan - if deciding where ad budget goes, or building attribution and channel-mix models, is the part that lights you up, this wouldn't be the right fit on this occasion
You're happiest when the business is stable, and the roadmap is fixed. THS is growing fast, and the product is evolving constantly. The analytical picture shifts. Priorities shift. That's the job - and if predictability is important to how you do your best work, it's worth naming that upfront.
If you're reading this and one of those points resonates, and you're sitting there thinking "that's me, but I know I can make it work" - we'd love to hear why. Send a Cover letter. There's a human at the heart of every decision we make here (hi!) - and we'll always take the time to review applications for anyone who wants to join us.
The Process
We value your time and aim for a transparent, efficient process:
- Intro call (~20 mins) - with the Talent team. A two-way conversation: we'll tell you more about the role and THS, you tell us about your background and what you're looking for
- Hiring manager interview (~30 mins) - with the Product Analytics Lead. Covering your analytical experience, approach to experimentation, and how you think about growth problems
- Take-home task (~1-.5 hours) - a short analytical exercise. We'll share a brief in advance and give you time to work through it at your own pace
In addition to a competitive salary and bonus, we offer a range of benefits, including:
🐾 For the love of pets
- Each year, you’ll get a Premium TrustedHousesitters Combined membership which includes benefits like free airport lounge passes, Sit Cancellation Plan and Home and Contents Plan, plus five Premium memberships to gift to friends and family
- Our team can work remotely from as many house sits as they like, and we contribute up to £500 per
year towards travel costs to and from sits
- Find a rescue pet to join your family and we’ll cover the adoption fees, as well as “pawternity” to help your pet settle into their new home
💜 Health & wellbeing
- SimplyHealth healthcare cash plan
- Bupa Health Insurance and Dental Insurance plan
- Specsavers eyecare scheme
- Weekly virtual yoga sessions
- Optional enrollment onto our Trusted Giving scheme, which includes employee giving via Charities Trust and 2 days paid annual volunteering allowance
💻 Working environment
- Work fully remotely from anywhere in the world - as long as you follow compliance as a UK tax resident
- Get £200 to spend on home office equipment each year + Macbook and Apple accessories when you start
- Access to Spaces co-working locations across the globe
- We host an all-expenses-paid meetup each quarter and fund team events (remote or in-person) throughout the year
- We cover the costs of personal development resources and have regular time set aside for learning and growth
- Depending on your role within the business, you’ll have the option to customise your work hours to better align with your personal schedule
💰 Compensation & time off
- 25 days off per year, plus bank holidays and festive closure between Christmas and New Year (36 days + Christmas Day for some roles)
- Competitive salary which is reviewed twice a year
- Generous equity package
- Discretionary 10% quarterly bonus scheme, distributed quarterly
- Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
- £500 recruitment referral bonus
If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you!
In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).
At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.
Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.
Originally posted on Himalayas
