US Customer Support Manager

📋 Description

• Onboard new users and activate accounts
• Own customer inquiries and resolve issues quickly
• Generate revenue via upsell with the sales team
• Interact with product team to relay feedback
• Represent our mission to families and students

🎯 Requirements

• 2+ years in customer success/support (UK/US market)
• C1/C2 English proficiency
• Proven ability to manage multiple tasks remotely
• Reliable home office setup: 8GB+ RAM, headset with mic, wired internet

🎁 Benefits

• Impactful work transforming education
• Fast-paced, high-growth environment
• Global team with 15+ countries
• Collaborative culture and values