Head of Customer Support

📋 Description Lead the support function for the New Jersey market. Drive service excellence, operational efficiency, and customer experience. Ensure full regulatory compliance in a fast-paced, regulated environment. Build and mentor high-performing teams and optimize processes. Collaborate with VIP, CRM, Payments, Product, Compliance, Risk teams. Escalate complex cases and deliver timely resolutions. 🎯 Requirements 5+ years in Customer Support within iGaming or regulated digital industry. Experience leading Customer Support teams in a managerial role. Strong knowledge of support ops, QA, and performance metrics. Familiar with New Jersey regulatory landscape and NJDGE rules. Experience with Zendesk, Salesforce Service Cloud, Freshdesk, Intercom. Excellent leadership and stakeholder management. 🎁 Benefits Competitive salary with bonus opportunities. Medical, dental, and vision insurance. Generous paid time off. In-office breakfasts and lunches partially subsidized. Collaborative, international work environment. Professional development and career growth.