Customer Success Manager - EMEA & US

📋 Description Own the business side of enterprise accounts in US & EMEA: strategy, growth, executive Manage a portfolio of 10–25 high-touch enterprise accounts with senior-level cadence. Lead steering committees and business reviews with directors and C-levels. Own renewals end-to-end and identify upsell/cross-sell opportunities. Translate project data into ROI, adoption, and impact narratives. 🎯 Requirements 5+ years in enterprise client management in B2B SaaS (CSM, SAM, or AE with ownership). Own full sales cycle: renewals, upsell, cross-sell, negotiation, closing. Experience managing 10–25 high-touch accounts with senior cadence. Structured qualification methodology (MEDDIC, BANT, SPIN or equivalent). Direct relationships with Directors and C-levels for 12+ months. English at C2 level; clear, concise English in all communications. 🎁 Benefits Hybrid work model with 3 days on-site, 2 days remote in Paris. Annual day package and 8–12 RTT days per year. Holiday bonus under Syntec agreement. Edenred meal vouchers (€8/day, 50% covered). Leeto platform access; laptop, headset, monitor, and remote-work gear provided. 50% public transport coverage; Alan health insurance.