Customer Success Manager, Enterprise

📋 Description

• Manage a portfolio of enterprise customers and drive product adoption.
• Develop success plans aligning G2 solutions to measurable goals.
• Monitor adoption, health signals, forecast renewal risk.
• Lead discovery, communicate ROI, partner with AM for retention.
• Build executive sponsor relationships; lead EBRs and workshops.
• Maintain account plans, health scores, and stakeholder maps in Salesforce/CS.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or SaaS
• Proven track record in retention, adoption, expansion, or revenue
• Experience using AI tools for research or development
• Strong discovery, presentation, and written communication
• Ability to manage multiple relationships, projects, and deadlines
• Proficiency with Salesforce, Google Workspace, and enterprise apps