Customer Retention Manager

📋 Description

• Own renewal pipeline for a high-volume customer portfolio; initiate conversations ahead of
• Design and optimize retention workflows, leveraging Salesforce and integrated tooling to scale
• Proactive relationship building with smaller and long-tail accounts to maintain high touch at scale.
• Contribute to lifecycle journeys, triggers, and tech-touch motions to improve engagement and
• Monitor customer health signals and collaborate with stakeholders to create save strategies for

🎯 Requirements

• Renewal lifecycle experience with rolling pipeline management.
• CRM experience; hands-on with Salesforce or similar systems.
• Strong negotiation skills for pricing and multi-year terms.
• Ability to identify upsell/cross-sell opportunities during renewal cycles.
• Knowledge of customer health scoring, lifecycle automation, and retention strategy.
• Experience with automation and AI-enabled renewal workflows is a plus.

🎁 Benefits

• A product you can believe in; B Corp culture.
• Award-winning workplace and strong remote-work culture.
• Global, diverse team with flexible, inclusive environment.
• Benefits package including healthcare coverage, stock options, development budgets, and wellness