Job Description
📋 Description Own day-to-day operational success for a portfolio of Marqeta customers. Serve as primary contact for Core Segment customers; manage tickets, inquiries, and status updates. Ensure programs run smoothly; resolve issues quickly and professionally. Build relationships and be a trusted resource for customer contacts. Identify patterns signaling opportunities to improve the customer experience. Escalate complex issues to internal teams and drive resolution. 🎯 Requirements 1 - 3 years in account management, customer success, operations, or related field. Excellent organization and follow-through; nothing falls through cracks. Strong written and verbal communication; professional interactions. Analytical mindset; proficient in Excel/Google Sheets; data storytelling. Process-oriented; identify inefficiencies and improve processes. Self-starter; take ownership and act proactively. 🎁 Benefits Health insurance options Flexible vacation time Retirement savings with company contribution Equity in a publicly-traded company Monthly remote work stipend Development dollars for growth
