Senior Product Support Specialist (IBM Cognos Stack)

📋 Description Act as Tier-1 to Tier-3 escalation point for IBM Cognos Controller, IBM Planning Analytics (TM1) Drive incident resolution with strict adherence to SLAs; perform root-cause analyses to prevent Design and automate weekly/monthly support KPIs and SLA dashboards; standardize incident handling. Participate in team job rotation; mentor graduates; maintain central knowledge base and SOPs. Assist with month-end/quarter-end close activities; perform maintenance and collaborate on 🎯 Requirements 4-6 years of hands-on technical/functional support or development experience in enterprise Core stack tools: IBM Cognos Controller, IBM Planning Analytics TM1, IBM Cognos Analytics (two with Strong understanding of Financial Accounting, Controlling, Group Consolidation, and Month-End Close. Familiarity with ITIL/Service Desk concepts (Incident Management, SLA tracking, Change Management Excellent written and spoken English; strong stakeholder communication. Nice-to-have: SQL queries, scripting (Python, PowerShell), TM1 Turbo Integrator, ETL; mentoring 🎁 Benefits Hybrid work model with location in Bengaluru, India. Exposure to Eurofins HQ and global platform roadmaps.