IT Support Engineer

📋 Description Manage and resolve IT support tickets within SLAs, acting as first point of contact for technical Troubleshoot hardware, software, connectivity, access, and account issues across Windows, macOS Support Microsoft 365 environments, including provisioning, password resets, permissions Provide macOS support, including device setup, security configuration, software installation, and Escalate complex issues while owning user experience and resolution progress. Support onboarding/offboarding by provisioning/deprovisioning accounts, devices, and apps securely. 🎯 Requirements 3+ years in IT support, helpdesk, systems support, or related role. Strong knowledge of Windows, macOS, Microsoft 365, and related workplace tech. Experience managing IT tickets via helpdesk/ticketing platforms. Experience with IT asset management, user access administration, and device lifecycle management. Strong troubleshooting, root-cause analysis, and solution implementation skills. Excellent communication skills with a service-oriented approach. 🎁 Benefits Remote-first environment with flexibility to work from anywhere. One-time home office stipend to support workspace setup. Monthly Wi‑Fi reimbursement. Flexible scheduling with collaboration hours. Annual company-wide offsite events for team collaboration. Comprehensive health coverage and 401(k) with matching.