Job Description
Job Title: Customer Success Manager
Location: EU
(Remote)
Who You’ll Work For:
Makersite is an award-winning data software company that empowers teams to manage product sustainability, cost, and compliance; simultaneously, from a web browser. Our mission is to help manufacturing companies make better decisions and create safer, more sustainable products through data-driven analysis. We believe that technology can help corporations to have a more positive impact on their environment. That is why we developed a platform that uses cutting-edge technology, big data, and breakthrough algorithms to deliver product intelligence, unlike anything on the market.
For manufacturing companies with complex supply chains that want to accelerate product development, build resilience or reduce costs, Makersite is a disruptive digital twin platform that uses AI to connect and enrich cross-departmental data into live models for analysis, collaboration and decision support. Digital twins can be used to understand how externalities like regulations, supply shortages etc. affect a business and help teams evaluate scenarios taking into account multiple criteria like costs, environment, compliance etc. at the same time.
Who We’re Looking For:
We are looking for an accomplished technical Customer Success Manager to join our Customer Success team in the EU. The ideal candidate will have a proven track record of leading high-value, complex software implementations for large enterprise manufacturers, with experience across domains such as ERP, PLM, PIM, or other enterprise business systems. In this pivotal role, you will drive successful customer outcomes by guiding strategic implementations, building trusted relationships with technical and business stakeholders, and ensuring customers realize long-term value from our platform. You will partner closely with our implementation, product, and commercial teams to deliver successful deployments, drive adoption, mitigate delivery risks, and support customer renewals, growth, and overall satisfaction.
What You’ll Do:
•
Customer Consultation & Support:
- Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals.
- Offer domain and technical support on risk management, compliance, and cost optimization.
- Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics.
•
Customer Success & Growth:
- Drive customer renewals by ensuring they achieve their desired outcomes with our solutions.
- Identify opportunities for upselling and cross-selling to promote customer growth.
- Collaborate with customers to develop project plans, ensuring accountability and success for both parties.
•
Collaboration with the Implementation Team:
- Work closely with the implementation team to ensure smooth onboarding and ongoing customer success.
- Provide feedback and insights from customers to the implementation team to improve service delivery.
- Assist in the development of best practices and processes to enhance customer satisfaction.
•
Documentation & Reporting:
- Create and maintain success sheets, project documentation, and other materials to support customer success.
- Monitor and report on customer progress, highlighting successes and identifying areas for improvement.
- Prepare and deliver regular reports and presentations to customers and internal stakeholders.
•
Customer Advocacy:
- Act as the voice of the customer within the organization, advocating for their needs and challenges.
- Participate in customer success forums, webinars, and other events to share knowledge and best practices.
- Gather and analyze customer feedback to drive continuous improvement in our services.
Requirements
- 5+ years of experience leading high-value, complex enterprise software implementations or customer success engagements, preferably within manufacturing or industrial organisations.
- Solid understanding of risk management, compliance, and cost optimisation in the context of sustainability.
- Strong project management skills, with the ability to develop and execute detailed project plans.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Technical proficiency in sustainability software tools and platforms.
- Ability to work independently in a remote environment, managing multiple priorities and deadlines.
- Experience with European regulatory environments and sustainability standards.
- Familiarity with customer success platforms and CRM tools.
What We Offer:
- Competitive salary
- Comprehensive benefits package, including health, dental, and retirement plans
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to make a meaningful impact on the sustainability goals of leading global enterprises.
What You Can Expect from Us:
- Belonging - Be part of the sustainability megatrend
- Development – a steep learning curve, both personally and professionally
- Pride - Do amazing work with an international, vibrant and passionate top-class team
- Passion - International customers who love what we do and share our vision
- Remote Working - Work 100% remotely if you like
- Values-driven culture - we're proud of our culture.
- Time-Off - 30 days of paid time off per year.
- Technology – State-of-the-art equipment.
- Competitive salary
What to expect when you apply
If this sounds like something that excites you, we want to hear from you! We look forward to receiving your detailed CV together with a cover letter. If it’s a match, we’ll invite you to a series of interviews.
We try to keep the process short and sweet, to welcome you at Makersite as soon as possible!
Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to beat at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed
So, what does it mean to work at Makersite?
At Makersite, we come together with a shared purpose to help companies around the world improve their products, so they are more successful while being mindful of their customers and the environment. Therefore, we believe everyone deserves to work in a collaborative, open-minded and inspiring environment. We work hard to make sure everyone has the support they need to thrive. Our 3 core values are diversity, purpose and collaboration:
- We believe that good ideas come from anywhere. We embrace diversity and look for team members who have different skills but similar values.
- We want to make a significant impact on the take, make, the waste economy of today. We believe that technology can provide solutions that enable this and work hard to make our ideas a reality.
- No politics, no drama, no slacking. We believe in technology-enabled collaboration. Whether you are working remotely or in our offices, you will always find someone to help you.
Equal Opportunity StatementAt Makersite, we're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We believe that diverse teams are the best teams and we're proud to be an equal opportunities employer. We welcome and will consider all applications regardless of age, disability, gender reassignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex, and sexual orientation (and any other status protected by applicable law).
All applications will be treated in strictest confidence.
Originally posted on Himalayas
