Job Description
📋 Description Manage high-impact accounts across the Americas in a hybrid role. Drive retention, expansion, and satisfaction for Tier 1 and Tier 2 customers. Coordinate across teams to ensure platform adoption and ROI. Own product adoption plans and executive-level alignment. Lead renewal processes and drive expansion opportunities with Sales. Provide hands-on enablement and training to customers. 🎯 Requirements 3–5+ years in customer-facing account management or related roles. Strong ability to communicate ROI and strategic roadmaps to executive stakeholders. Experience with logs, troubleshooting, and technical onboarding. Familiarity with product usage analytics and telemetry is a plus. Proven ability to manage commercial discussions and renewals. Excellent collaboration across product, engineering, support, and sales. 🎁 Benefits Flexible time off and 401k matching (up to 4%). Robust health, dental, vision plans with generous company contributions. Employee assistance, life insurance, parental leave, and wellbeing perks. Wellness and referral bonuses and generous growth opportunities.
