Payment Operations Officer

📋 Description Cross-Departmental Coordination: Act as a primary point of contact between the sales team and Monitor and Track Issues: Regularly monitor incoming issues from Zendesk and ensure each ticket is Follow-Up on Open Tickets: Proactively follow up to ensure resolution within specified time frames. Report Progress: Provide updates to customers and stakeholders on issue status and bottlenecks. Escalate Unresolved Issues: Identify stalled issues and escalate to higher management for action. Risk Mitigation: Implement follow-up procedures to reduce errors, non-compliance, and 🎯 Requirements Bachelor’s degree in any related field 1-2 years of customer-facing experience at a financial institution or high-growth software company Understand card disputes (banking experience or related fields) Ability to work in a fast-paced, entrepreneurial culture Analytical mindset to solve customer problems Customer empathy Strong listening and communication skills Service-oriented mindset Ability to grasp basic technical concepts 🎁 Benefits Culture - People-first environment where voices are heard and respected Learning - Emphasis on knowledge sharing and internal technical talks