Customer Success Manager

📋 Description Onboard new customers with a v1 playbook within 30 days Build AI-enabled CS workflows using data from tools like ChurnZero, Salesforce, Gong Define adoption benchmarks and surface at-risk accounts before renewals Identify high-impact PLG plays to drive expansion Lead executive reviews with government and financial institutions Design scalable CS infrastructure and tooling for future growth 🎯 Requirements Background in cyber or cyber threat intel, or regulatory/compliance 5+ years in onboarding, CS, deployment, or post-sale with NR/GRR/expansion ownership Domain credibility in cyber or national security Zero-to-one builder experience in CS function or PLG motion Production AI fluency with measurable outputs Independent, proactive, with strong executive presence 🎁 Benefits Fully remote, async-first team culture Opportunity to shape the international CS function from day one Global exposure and collaboration across regions High ownership environment with leadership access Rapid impact and growth opportunities