Job Description
📋 Description Own retention for a portfolio of ~25 NY brand partners, from day one after onboarding Monitor health signals, lead business reviews, and drive product adoption Coordinate cross-functional resolutions to protect long-term partnerships Partner with Brand Account Manager on GMV growth while focusing on retention Shape CX tools, playbooks, and hiring plans as the team scales 🎯 Requirements 3+ years in customer success, account management, or B2B relationships in SaaS/logistics/marketplace Proven retention ownership (GMV or revenue) in a B2B role Strong English communication; can lead reviews and guide platform usage CRM experience (Salesforce, HubSpot, Gainsight, Zendesk) and quick tool learning Understanding of order management, fulfillment, and basic billing Hands-on data fluency: pull/structure data for health metrics 🎁 Benefits Competitive compensation: $80,000 to $100,000 Fully remote with collaborative team culture Exposure to a high-growth, tech-first distribution platform Coaching, development support, and growth path within CX Opportunity to help build the Customer Success function at Nabis
