Job Description
📋 Description Oversee the entire customer journey, from initial engagement to ongoing support, as the primary Advocate for customers and collaborate across internal teams to improve satisfaction and loyalty. Organize and lead regular customer meetings, check-ins, and wellness plan discussions. Communicate expectations and deadlines between customers and internal teams. Address issues and escalate when needed to ensure timely resolution. Maintain familiarity with internal tools and customer portals to support needs. 🎯 Requirements Education: 4 year college degree required. Experience: 1-2 years in customer management preferred. Knowledge: Familiarity with the tech industry (networking/telecommunications), PM, customer Skills: Experience with Jira, Salesforce, Zendesk, API, Excel, PowerPoint, and basic software 🎁 Benefits Whole Person Promise perks including health insurance, pension contributions, and wellness programs. Meal vouchers, leave benefits, and paid time off policies. Learning resources, Hackers Hours time for experimentation, and flexible time-off policies.
