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Job Description
📋 Description Own a portfolio of AI Clients, providing ongoing support and strategic guidance to ensure success Drive AI Adoption and Value by leading onboarding and enablement of LitifyAI customers. Identify opportunities to expand AI usage within accounts through new use cases and data-driven Develop playbooks, best practices, and success frameworks to accelerate AI adoption across firm Partner with Product and Marketing to translate customer insights into roadmap inputs and Act as a cross-functional stakeholder with Product, Engineering, Sales, Marketing, and LSAP to 🎯 Requirements 5+ years of Customer Success experience in a SaaS environment, preferably mid-market or scaled Strong technical aptitude with AI curiosity; ability to explain AI concepts in business terms Experience driving adoption of complex or emerging technology and translating features into Proven ability to gather requirements, synthesize feedback, and tailor recommendations to customer Consultative CS background with a track record of influencing renewals and expansion through value Excellent written and verbal communication, with experience presenting to technical and 🎁 Benefits Fully remote role (NYC/NJ hybrid exceptions noted in disclosures). Compensation range: $100,000 - $120,000 base salary with bonus opportunity and benefits. Employer-provided benefits and rewards as part of total compensation.
