Job Description
📋 Description Serve as strategic advisor and product SME to maximize customer value with Freshworks. Partner across Customer Success, Product, Operations, and AI to drive adoption and value Contribute to six pillars: Create Demand, Increase Win Probability, Expand Accounts, Scale Revenue Lead discovery, workshops, webinars, and thought leadership to identify improvement opportunities. Promote AI best practices, use cases, and value-driven success frameworks. Support transformation, digital workplace initiatives, and AI-enabled workflows. 🎯 Requirements 3+ years in Customer Success, Solutions Engineering, or related roles. Experience with workshops, enablement sessions, and executive engagements. Cross-functional collaboration with Product, Engineering, Support, Sales. ITIL principles knowledge; ITIL certification preferred. ESM, workflow automation, and digital workplace process understanding. Experience with enterprise SaaS platforms for service management and automation. 🎁 Benefits Competitive compensation package with base salary $139,000 - $170,000 plus variable bonus. Health, dental, vision, disability, and life insurances; ESPP, flexible PTO and benefits. Adoption and parental leave benefits; diverse and inclusive workplace.
