Triage and Support Supervisor (Night Shift)

📋 Description Lead light edge support teams; drive customer-centric service Coordinate night shift operations and incident handling Coach team on ITSM processes and workflows Monitor SLA and assist in performance improvements Collaborate with Manager of Triage and Support Respond to major incidents as needed during night hours 🎯 Requirements 2+ years as a technical support supervisor Experience managing a technical team Knowledge of ServiceNow, Windows, Linux Experience with virtualization (VMware/Hyper-V) Cloud exposure (AWS/Azure) preferred Networking and storage basics (SAN, WAN/LAN) 🎁 Benefits Night shift schedule with weekends as needed Report to Manager of Support and Triage