Customer Care Representative

📋 Description Serve as frontline voice of Ruggable to consumers via phone, chat and email Provide timely, thorough resolution to inquiries including returns, cancellations, exchanges, order Act as a product expert with knowledge of website features, stock lists and products Escalate problems to management and propose resolutions to improve the consumer experience Collaborate with teammates and share tools/methodologies to enhance efficiency across the team 🎯 Requirements Excellent written and verbal communication Passionate about helping others and finding solutions Ability to resolve inbound inquiries across channels with high empathy Ability to summarize and escalate issues quickly and concisely Proficiency with spreadsheet applications (Google Sheets, Microsoft Excel) Must be a team player 🎁 Benefits $17.50 per hour starting salary This is a full-time role with a 40-hour work week Employer matching (up to 3% of base salary) for company sponsored 401K plan