Job Description
📋 Description Develop and maintain positive vendor relations to ensure superior customer satisfaction Receive and handle customer calls and email requests for services Manage the scheduling and completion of all services assigned by customers Manage real-time inquiries while tracking and responding to follow up commitments with Identify, research and resolve customer issues using the company’s systems and databases Source new vendors to perform required services, as needed 🎯 Requirements Associate’s Degree or equivalent work experience (0-2 years) Previous experience in a Customer Service role preferred Be able to educate clients on the benefits of the Lessen service offering Provide information to supervisors, co-workers, and subordinates by telephone, in written form Maintain open communication with Vendors in adherence to contracts and scope of work Provide market intelligence feedback to maximize customer satisfaction 🎁 Benefits Competitive compensation Health, Dental, Vision, Life, Disability options 401K retirement savings plan Paid vacation, federal and floating holidays Maternity/Paternity Pay Career advancement opportunities
