Operations Manager - New Initiatives

📋 Description Manage Tri-Share and SubPool operations, ensuring clear, reliable processes for enrollment Improve workflows and documentation; partner with Product and Engineering to implement platform Identify friction and lead practical improvements that are scalable and efficient. Collaborate with cross-functional teams to support launches and growth into new markets. 🎯 Requirements 4+ years in operations, program management, implementation, or similar roles. Strong process-improvement and systems-thinking skills. Experience translating operational needs into clear requirements with Product/Engineering. Curiosity and confidence using AI tools to improve workflows and surface insights. Strong analytical, organizational, written, and verbal communication skills. Customer-centered mindset with sound judgment in operational issues; empathy for childcare 🎁 Benefits Experience supporting operations across multiple states/markets. Familiarity with CRM, customer support, workflow automation, payment, and reporting platforms.