Retention and Migration Specialist

📋 Description Protect revenue by minimizing churn and maximizing customer lifetime value. Engage at-risk customers and recover disconnected accounts. Drive revenue by migrating copper customers to fiber networks. Improve technician efficiency by reducing cancelled fiber installations. 🎯 Requirements High school diploma or equivalent. 1+ year in Sales or Customer Service. Strong empathy and listening skills. Critical thinking and problem-solving in fast pace. CRM familiarity is preferred. Ability to meet retention targets and work with cross-functional teams.