Technical Support Specialist – French Market

📋 Description Diagnose technical issues for Geotab hardware/software and partner products. Support partners, customers, sales reps via phone, chat, and email. Collaborate with internal teams to resolve complex issues. Provide product service training to resellers and customers. Handle customer inquiries and escalate when needed. 🎯 Requirements 1-3 years in a customer service/support capacity. Post-Secondary Diploma/Degree in Engineering, CS, or related field. SQL, Python, C#, or JavaScript; experience with Google BigQuery. Expert Excel (Pivot, reports) and Google Suite proficiency. Excellent verbal/written French and English; ability to manage regional inquiries. Flexible schedule for 24/7/365 operations. 🎁 Benefits Flex working arrangements and home office reimbursement. Modern office, transit reimbursement, pension, and medical benefits. EV purchase incentive, subsidized fitness, tuition reimbursement.