Manager, Regional CX Support Operations (Egypt)

📋 Description Lead multiple regional CX operations teams across locations for performance and stability Manage staffing, channels, and CX objectives as part of CX leadership Drive operational excellence and scalability for future growth 🎯 Requirements 5+ years in customer experience/operations or contact center management 2+ years leading people managers or large teams Strong data-driven mindset with analytics to inform decisions Experience in vendor management, workforce planning, and service delivery Excellent communication in English and cross-functional collaboration Ability to coach, onboard, and improve field performance across regions 🎁 Benefits Full-time benefits tailored to country of operation Healthcare, dental, mental health support, retirement options, paid time off Inclusive, equal-opportunity workplace with ADA accommodations