Team Manager – Chargebacks & Payment Disputes

📋 Description Lead and develop Payoneer's global Chargebacks & Payment Disputes team across three hubs and Own team performance — productivity, recovery rates, service levels, and quality. Drive process improvement, automation, and control enhancements to reduce risk and improve customer Manage relationships with banks, payment providers, customers, and external vendors and their risk Collaborate with Risk, Compliance, Reconciliation, Business, Product, and Customer Care on Oversee capacity, priorities, and service delivery to align with business objectives. 🎯 Requirements 5+ years leading operational teams. Experience in chargebacks, disputes, payments operations, risk, or fraud is highly desirable. Proven experience managing teams across multiple locations, cultures, and time zones. Strong operational leadership with track record of achieving KPIs, SLAs, and quality targets. Excellent people-management skills: coaching, mentoring, development. Excellent prioritization and organizational skills with the ability to manage competing needs. 🎁 Benefits The Payoneer Ways of Working: collaborative, accountable culture. Learning and development emphasis; opportunities to grow as professionals and people. Team-focused environment that encourages ownership and continuous improvement.