Partner Success Manager

📋 Description Act as first point of contact for partner/customer questions. Help partners onboarding, lead submission, benefits, escalation paths. Coordinate follow-up between partners, managers, and internal teams. Own partner-related support escalations from intake to resolution. Provide status updates to managers, partners, and stakeholders. Identify escalation trends and recurring process gaps. 🎯 Requirements 2+ years in customer success, account management, or partner support in SMB SaaS. Proven ability to thrive in cross-functional environments. Track record of managing support escalations to resolution. Excellent communication and negotiation skills. Ability to multitask in a fast-paced environment. Experience with Salesforce and Zoom. 🎁 Benefits Bachelor's degree in Business, Marketing, Sales, or related field. Experience in dental/medical industry is a plus. Channel sales support or partner operations experience preferred. Weave is an equal opportunity employer with an inclusive culture.