Senior Manager, Client Operations

📋 Description Lead and transform the operational support function. Oversee service delivery, client relationships, and transparency. Manage incident response with engineering and partners. Drive continuous improvement and automation in workflows. Oversee multi-channel client support and vendor management. Partner with compliance for regulatory alignment. 🎯 Requirements 8+ years in client or service operations leadership. Experience with enterprise incident response and root-cause analyses. Proven ability to manage enterprise accounts and exec stakeholders. Led support, contact centers, and third-party providers. Strong payments ops knowledge and PCI DSS awareness. Experience with CCaaS, CRM, telephony, AI support tools. 🎁 Benefits Competitive compensation depending on experience. Fully remote work environment and flexible scheduling. Health, dental, and vision benefits. Paid time off and work-life balance support. Ownership of strategic operational initiatives. Exposure to senior leadership and strategic decisions.