Job Description
📋 Description Queue management across phone and email via Zendesk Technical troubleshooting of backend system issues Payroll & Data auditing with sFTP and data validation Internal ticket governance with Jira Quality assurance to meet service standards Cross-functional insight sharing with Product/Engineering 🎯 Requirements 1+ years in customer support or technical ops Proficiency with Zendesk/Jira; basic data platforms Experience with sFTP, SQL, Metabase is a plus Strong written/verbal communication Analytical, detail-oriented, fast learner Bachelor’s degree in related field or equivalent 🎁 Benefits Health, vision, dental care Equity ownership opportunity Life and AD&D, disability coverage Employee Assistance Program Employee Resource Groups Unlimited PTO
