Job Description
📋 Description Build the Customer Communications function: charter, scope, roadmap, operating model Define decision rights, review workflows, escalation criteria for operational communications Orchestrate scalable global model with 24/7 follow-the-sun support Recruit and mentor Communications Managers with technical fluency and precision Lead communications for high-severity incidents and critical advisories Ensure timely, credible, audience-appropriate communications aligned across stakeholders 🎯 Requirements 10+ years in a customer-focused technical/operational environment 5+ years of leadership experience managing cross-functional teams Experience leading high-stakes communications during incidents and major changes Strong technical literacy for cloud/platform/customer narratives Exceptional written and verbal communication for technical and executive audiences Proven ability to align stakeholders and deliver outcomes under pressure 🎁 Benefits See employer page for details on compensation and benefits
