Job Description
📋 Description Process, track, and manage homeowner warranty claims using Homebound’s proprietary technology Serve as the primary point of contact for homeowners regarding warranty questions, coverage, and Coordinate warranty repairs with trade partners, subcontractors, and internal construction teams Educate homeowners on warranty coverage, limitations, and maintenance responsibilities Review warranty issues for trends, root causes, and opportunities for process or quality improvement 🎯 Requirements High school diploma or equivalent required 2-4 years in residential construction, warranty administration, customer service, or related field Experience with subcontractors and service scheduling strongly preferred Construction-related training or certifications are a plus Understanding of residential construction methods, systems, and materials Excellent customer service and clear, professional communication 🎁 Benefits Salary range: $27 – $32 per hour Employee-focused benefits information available on request
