Supervisor - Customer Support

📋 Description Day-to-day management of teams delivering high-quality service across ops areas. Ensure delivery against SLAs, KPIs, quality standards, and regulatory requirements. Lead and develop a team across customer care, transactions, and collections. Manage recruitment, onboarding, coaching, and performance reviews. Oversee queue management, workload prioritization, and staffing readiness. 🎯 Requirements High School Diploma or equivalent. Experience leading client-facing teams in high-volume transactional services (2+ years preferred). Proven ability to lead SLA-driven customer support teams. Strong communication, problem-solving, and stakeholder management skills. Comfortable using data to inform decisions and improvements. Experience with international payments or educational institutions is a plus. 🎁 Benefits Market-competitive salary. Hybrid work schedule with 2 days in-office (Tuesday mandatory). Generous insurance (health, disability, life). Paid holidays, time-off, and life-event leaves. Paid volunteering opportunities (5 days/year). Early-morning shift: 7:00 AM - 4:00 PM.