Customer Success Manager

📋 Description Lead a team of 8-10 Success Associates to drive revenue goals. Advocate for team growth and expansion of customer requests. Manage top customers to drive retention and growth; coach on goals and needs. Create recognition moments to show appreciation and value of Thumbtack. Provide education, actionable advice, and clear communication to associates. Become an expert on Thumbtack product and how it helps customers. 🎯 Requirements Background with revenue and growth-driving teams. Minimum 2+ years in customer success, sales, account management, leadership, or similar. Proven ability to manage accounts and meet KPIs with strong relationships. Technology enthusiast, curious, eager to learn. Strong time management and cross-functional collaboration skills. Exceptional verbal and written communication; GTM leadership experience valued. 🎁 Benefits Equal opportunity workplace; diverse and inclusive environment. Accommodation for disabilities available; contact provided in posting. Comprehensive privacy policy and recruiting scams information linked in posting.