Job Description
📋 Description Provide end-to-end Premium Support to Airbnb community, incl. Luxury segment. Interact with customers and internal teams across channels. Operate autonomously to resolve cases with best outcomes for Hosts and Guests. Be flexible to move across teams and responsibilities as needed. 🎯 Requirements 6+ years in multicultural customer service teams; hospitality experience a plus. Fluency in English and Portuguese, spoken and written. Experience engaging with executive-level stakeholders; ability to explain complex ideas clearly. Ability to work weekends/public holidays and flexible shifts. Excellent communication, empathy, and problem-solving skills; strong organizational abilities. Ability to adapt to fast-paced, ambiguous environments and evolving roles. 🎁 Benefits Remote eligible in Canada (Ontario, BC, Quebec, Alberta, Saskatchewan) with potential occasional Canada-based base pay range may include bonuses/equity and travel credits. Work with a diverse global team and focus on guest/Host experience excellence.
