Customer Experience Agent

📋 Description Deliver world-class customer service via email and other channels Develop knowledge of Aventon’s product line and troubleshooting needs Handle pre-sales, post-sales, and product support inquiries Process and release orders accurately and efficiently Use internal systems/workflows to resolve issues promptly Document recurring issues and contribute to knowledge base 🎯 Requirements 2+ years in a contact center, customer support, or retail environment Hands-on experience with Zendesk or similar CRM/ticketing systems Strong written communication with great grammar and tone Experience handling high-volume inquiries with accuracy Comfort with Google Workspace/Microsoft Office and web tools Proven multitasking, prioritization, and time management in fast-paced settings 🎁 Benefits Medical, Vision and Dental, Life Benefits 401K retirement plan Vacation, Sick Leave & Personal Day Training and Development Career Opportunity Employee Discounts on Bikes and Accessories