Job Description
📋 Description Onboard customers and drive long-term technical enablement to meet integration goals. Partner with technical users (generally software engineers) to understand their landscape and use Own technical success from onboarding through post-onboarding expansion. Lead scoped implementation projects (embedded workflow builder, agent flows, migrations). Define integration architecture best practices and share TypeScript code samples for customers. Review customer code/architecture and debug third-party API issues (OAuth, webhooks, rate limits 🎯 Requirements 3+ years in customer-facing roles in B2B SaaS (implementation engineering, professional services Proficient with TypeScript and able to read and give feedback on customer integration code. Experience with production integration work: REST APIs, OAuth 2.0, webhooks, error handling, async Experience running customer-facing technical projects with deadlines and multiple stakeholders. Self-starter with ability to plan/execute strategy with limited supervision. Strong ability to articulate technical concepts to less technical audiences. 🎁 Benefits Remote work across the US with periodic company-wide in-person events. Unlimited PTO with a focus on sustainable work-life balance. Medical, dental, and vision coverage; company-paid life insurance and disability. 401(k) with company match and setup stipend for new hires. Equipment provided with a $1k new hire setup stipend.
