Job Description
📋 Description Role: Digital Customer Success Manager for maternity cover Manage a pooled portfolio with scalable engagement via Success Hub and Intercom Onboard customers using self-serve resources and automated comms Optimize capacity across a wide base; no dedicated client assignments Handle inquiries via Success Hub/Email; triage with Intercom Collaborate with Support, Sales, MDR, and AM teams 🎯 Requirements Experience in digital customer success or account management Familiar with Intercom, Salesforce, Salesloft Strong written communication and empathy Ability to scale processes and use centralized tools Comfort in a high-volume, pooled portfolio Experience with lifecycle management and automated reviews 🎁 Benefits Hybrid work format in Singapore Fixed-term, 52 weeks; full-time equivalent Competitive salary in SGD Cross-functional collaboration in a global team
