Job Description
📋 Description Manage customer feedback channels and community platforms as Voice of Customer programs. Evaluate, triage, and analyze feedback for trends and opportunities. Engage with customers to gather context and insights. Maintain records, statuses, and program documentation transparently. Coordinate with teams to prioritize and follow up on submissions. Lead customer council initiatives and align stakeholders. 🎯 Requirements 4+ years in community management, customer success, or related role. Experience managing external customer relationships. Strong communication, collaboration, and stakeholder mgmt skills. Hands-on with CRM platforms and customer engagement tools. Experience using AI tools to analyze qualitative feedback. Excellent docs, reports, and presentations; facilitation skills. 🎁 Benefits Competitive CAD 55–62 per hour. Fully remote position across Canada. Experience with enterprise tech and large-scale customer initiatives. Exposure to customer experience, product strategy, and user-driven innovation. Collaborative cross-functional teams across Product, UX, Research, Ops. Remote-friendly structure supporting growth.
