Senior Manager, Client Operations

📋 Description Lead and transform the operational support function. Own service performance metrics and SLAs. Coordinate incident response with engineering teams. Oversee multi-channel client and cardholder support. Partner with compliance for regulatory alignment. 🎯 Requirements 8+ years in client/support operations in fintech or SaaS. Experience with enterprise incident response and RCA. Proven leadership of support and service delivery teams. Strong payments ops knowledge: AML/KYC, PCI DSS. Experience with CCaaS, CRM, telephony, ticketing systems, AI tools. Excellent executive communication and data-driven decisions. 🎁 Benefits Competitive compensation aligned with impact. Fully remote work environment. Comprehensive health benefits and PTO. Opportunities for ownership of strategic initiatives. Exposure to senior leadership and growth opportunities. Access to AI-driven solutions and fintech tech.