Senior Manager, Client Operations

📋 Description Lead and transform the operational support function for enterprise clients. Own end-to-end service performance metrics and client satisfaction. Oversee technical incident response and cross-functional coordination during production issues. Manage root cause analysis, action plans, and operational transparency. Direct client and cardholder support operations across multiple channels. Partner with compliance, security, and external vendors to ensure regulatory alignment and 🎯 Requirements 8+ years in client or support operations, service delivery, or similar leadership in fintech Experience leading enterprise incident response with RCAs and executive-facing communication. Proven track record building scalable teams and managing third-party providers. Strong payments operations knowledge (transactions, disputes, AML/KYC, PCI DSS). Experience implementing/migrating CCaaS, CRM, telephony, ticketing, or AI-powered support tools. Fluent in building reporting frameworks and data-driven operational decisions. 🎁 Benefits Competitive compensation aligned with experience and impact. Fully remote work environment with flexibility and results focus. Comprehensive health, dental, and vision benefits. Paid time off and work-life balance support. Ownership of critical operational initiatives with visible business impact. Exposure to senior leadership and strategic decision-making.