Senior Manager, Client Operations

📋 Description Lead operational support, service delivery, and client relationships for fintech/payments Own end-to-end service performance metrics and escalation processes across teams and vendors. Drive modernization of support infrastructure, including automation and AI-assisted solutions. Coordinate incident response with engineering, partners, and clients during critical events. Influence operational strategy, governance, and regulatory alignment with compliance teams. 🎯 Requirements 8+ years in client/support operations, service delivery, or similar leadership in fintech/payments Experience leading enterprise incident response and presenting complex root cause analyses. Proven ability to manage enterprise accounts with executive stakeholders. Experience with CCaaS, CRM, telephony, ticketing, or AI-powered support solutions. Strong payments operations knowledge, including AML/KYC, PCI DSS, and dispute handling. Technical fluency with API integrations and platform troubleshooting; familiarity with Zoho, Jira 🎁 Benefits Competitive compensation aligned with experience. Fully remote work environment with flexibility. Health, dental, and vision benefits. Paid time off and work-life balance support. Opportunity to influence strategic operational initiatives and AI-driven solutions. Professional development and mentorship opportunities.