Technology Operations Analyst (Day/Midshift)

📋 Description Own VMS configuration tickets via Salesforce from intake through completion Support tickets with increasing complexity from Support Coordinators Maintain SLAs with updates, docs, next steps, and quality handling Troubleshoot using docs, knowledge bases, and guidance before escalation Conduct comprehensive intake and document decisions Escalate with summary, actions, risks, and recommended next steps 🎯 Requirements Bachelor’s degree or equivalent; 1–2 years preferred Experience in AGS, staffing, MSP, tech ops, SaaS/VMS platforms, or high-volume tickets Working knowledge of VMS and business platforms like Fieldglass, Beeline, VNDLY, Flextrack Familiarity with config, testing, docs, release support, and project coordination Proficient with Microsoft Office and web collaboration tools Strong analytical, problem-solving, organizational skills 🎁 Benefits