Job Description
📋 Description Oversee the daily operations of the card services function, supporting debit card administration Manage inventory controls, dispute processing, and ensure SLAs are met with internal controls Serve as operational SME for debit card services; provide guidance and escalation support as needed Ensure compliance with Regulation E timeframes and provisional credit requirements Collaborate with Risk, Compliance, Audit, Fraud, Product, and card processors to ensure regulatory 🎯 Requirements Bachelor’s Degree in business/finance or related field or equivalent experience Minimum of 7 years of experience in financial institution operations Minimum of 5 years of leadership/management experience Strong understanding of debit card operations, dispute processing, and card network rules Excellent communication and cross-functional collaboration skills Proficiency with Microsoft Office tools 🎁 Benefits Comprehensive health, dental, and vision plans 4 weeks PTO 401k + company match Metro SmartTrip benefits Remote or hybrid (4 days per week in-office) work schedules for most positions Incentives for sustainable commuting options
