Triage and Support Supervisor (Night Shift)

📋 Description Lead support teams to uphold customer-centric culture Drive performance improvement via data analysis and process design Provide customer service training and coaching Respond to major incidents within SLA while on shift Collaborate with Manager of Triage and Support on coaching Ensure accurate documentation and policy updates 🎯 Requirements 2 years of technical and customer support supervisor experience 2 years’ experience managing a technical team Experience with ServiceNow (Incidents/Events/CM) Knowledge of Windows and/or Linux systems VMware/Nutanix/Hyper-V virtualization experience AWS or Azure cloud experience 🎁 Benefits