Job Description
📋 Description Partner with Customer Experience to address consumer complaints end to end. Investigate and respond, trend reporting to bank partners, root-cause remediations. Own the complaint handling program across card programs with regulators. Collaborate with CX and Engineering to fix underlying defects and automate workflows. Develop intake, categorization, tracking, and audit-ready records. Oversee system tooling implementations for the complaints program. 🎯 Requirements 4 to 7 years in consumer compliance, complaint management, or related field. Hands-on experience investigating consumer and regulatory complaints. Working knowledge of Regulation Z/E/B, UDAAP, FCRA, FDCPA. Strong root-cause analysis and cross-functional action with Engineering/Operations. Excellent written communication for responses and reports. Comfort with data and AI tools to improve coverage and efficiency. 🎁 Benefits Startup equity 100% health, vision & dental coverage Dependent coverage for health/vision/dental Catered lunches Commuter benefit Parental leave
