Training Director | CLS | Retail | Alexandria, Egypt

📋 Description Lead training operations for CLS programs across the vertical. Plan, project, and manage training delivery for clients; ensure ramp plans and class assignments Coach and develop Training Managers and Trainers; monitor delivery quality and provide feedback. Update training curricula based on client needs, program performance, and latest call/flow data. Manage coaching, nesting, and post-nesting performance for new hires (30-90 days). Track KPI performance, attrition, retention, and training impact; drive continuous improvement. 🎯 Requirements College Degree (Masters/MBA a plus). Minimum 7 years BPO experience with 4-5 years in managing Training and Development. Strong MS Office skills (Excel, PowerPoint, Word, Outlook). Excellent written and verbal communication; strong networking and confidentiality. Leadership, coaching, and team-building abilities; customer-service orientation. 🎁 Benefits Confidential information per EEO guidelines.