Technology Operations Support Coordinator (Day/Midshift)

📋 Description First layer of execution and triage in global Technology Operations. Manage incidents, defects, and service requests in Salesforce. Monitor SLA, document processes, and coordinate stakeholders. Build knowledge of AGS-supported tech and client processes. 🎯 Requirements Bachelor’s degree or equivalent work exp preferred; MSP exp preferred. Experience in tech support, service desk, ticket mgmt preferred. Experience with Salesforce, Beeline, Fieldglass, IQ Navigator, SharePoint, VNDLY, Flextrack Strong customer focus, analytical and troubleshooting skills. Excellent collaboration and stakeholder management. Rapid learner, adaptable to changing priorities and tech. 🎁 Benefits See company information and values.