Customer Support Specialist (German)

📋 Description Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone. Guide customers through software features and help connect properties to OTAs like Airbnb Investigate and troubleshoot technical inquiries, system logs, and setup configurations. De-escalate challenging situations empathetically and transform issues into positive experiences. Collaborate with internal teams to report product feedback and improve our platform. Maintain documentation and share insights to elevate the support knowledge base. 🎯 Requirements Native or professional fluency in written and spoken German (C1/C2), plus strong English. Experience in a customer-facing support or service role, ideally SaaS/tech. Strong technical aptitude with logical troubleshooting skills. Excellent communication to translate complex tech concepts clearly. Familiarity with Zendesk, ticketing systems, or CRM is a plus. Resilient, adaptable mindset and eagerness to grow in a dynamic team. 🎁 Benefits Remote work freedom. Salary in EUR/USD. Expense coverage for computers and gadgets. International team with diverse nationalities. Referral program with paid compensation. Growth and development opportunities.