Manager, Trial Experience - SaaS

📋 Description Lead and develop the Trial Experience team; drive value-driven conversations with customer-facing Monitor and drive team KPIs; maintain high accountability and ensure engagement from trial start. Develop consistent business processes; guide the team to achieve goals using the HighLevel platform. Foster a collaborative, results-oriented environment; provide strategic insights to customers for Escalation handling and problem solving to support customers and internal teams. Be available to support team via Zoom; adapt to business needs and changes. 🎯 Requirements Bachelor’s Degree or equivalent SaaS experience preferred. 5+ years leading fast-paced, customer-facing teams in SaaS/Product-Led Growth context. 3+ years in staffing, performance management, coaching and development of front-line staff/junior Strong people management mindset; mentoring and professional development focus. Technical aptitude to help users succeed with HighLevel software; data-driven mindset. Excellent collaboration, time-management and prioritization; ability to build cross-functional 🎁 Benefits Remote-first work environment across multiple locations. Opportunity to lead a growing, globally distributed team. Exposure to high-scale SaaS platform and analytics-driven culture.