Senior Customer Success Manager

📋 Description Own account health, retention, and expansion for enterprise clients. Build relationships with C-suite; conduct Executive Business Reviews. Troubleshoot complex issues; escalate as needed. Educate clients, users, and TMC providers on products and best practices. Advocate for client needs with cross-functional teams. Monitor milestones; manage Salesforce data; lead save processes. 🎯 Requirements Bachelor’s degree or equivalent with 5+ years in customer success or travel. Strong MS Office, Google Workspace, Salesforce; experience with Zoom/go-to-meeting. Proficiency with Power BI (preferred) and Confluence (preferred). Demonstrated product demos; engaging client presentations. Problem-solving with agility and prioritization. Excellent follow-up, organization, and time management. 🎁 Benefits Hybrid role requiring 3 days/week in Toronto, Canada. Inclusive, collaborative environment; competitive pay. Opportunities to shape customer success strategy and impact.