Senior Investor Experience Associate

📋 Description Own the end-to-end experience for our customers (angels, VCs, GPs, LPs and founders) across the Be the primary respondent on inbound questions, with the authority and judgement to move deals Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be Reduce ticket volume by going to the root cause. Identify the patterns and feed back to Product Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help 🎯 Requirements You take real pride in how you come across. You see communication & relationship-building as a You have at least 5 years of experience in a relationship-driven role. Direct experience in VC You’re calm and clear under pressure. When customers are stressed and money is on the line, you When something is painful or repetitive, your instinct is to fix the root cause, not to power You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re You’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and 🎁 Benefits Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss Wellness: £1,000 annual budget for health, therapy or fitness Parental Leave: Enhanced maternity, adoption, paternity and partner leave Pension: 4% employer contribution with salary sacrifice options Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total) Work From Anywhere: Up to 6 weeks per year working from anywhere globally